All reservations for any Experience Tour are subject to the following cancellation policy

​

Date of cancellation request received by us

• 8 or more days prior to the Experience Tour: No charge

• 2 to 7 days prior to the Experience Tour: 50% cancellation charge of the total cost

• 1 day prior and on the day to the Experience Tour: 100% cancellation charge of the total cost

• No show or after the commencement of the Experience Tour: 100% of the total cost

​

In case of cancellation due to the guest’s personal reasons, the refund will be issued after deducting a 4% credit card transaction fee.
This fee covers the non-refundable charge imposed by the credit card company.

 

In the event of a cancellation, any refund will be transferred to your bank account after deducting the following fees:

• Applicable cancellation charges

• Bank handling and wire transfer fees

​

Please note that it may take approximately 3–4 weeks to process the refund under normal conditions.

​​

The official date and time of cancellation are determined based on Japan Standard Time (JST) and will be considered valid only when the notice is received by EDO KAGURA Corporation, regardless of when the customer sent the message.

​

Changes to the Date or Number of Participants for Your Experience Tour

Requests to change the date or number of participants for an Experience Tour must be submitted at least 8 full days prior to the scheduled tour date.

​

To request a change, please contact us by email at info@edokagura.com.
Please note that all changes are subject to availability, and cannot be guaranteed unless explicitly confirmed by EDO KAGURA Corporation.

​

Once your change request has been approved, any additional charges must be paid in accordance with the confirmation email provided by EDO KAGURA Corporation.

In the event a change cannot be accommodated, you may choose to cancel your reservation, which will be subject to the cancellation policy outlined above.

​

Please Reserve with Respect for Artisans, Monks, and Geisha

Our experience tours offer authentic, personal encounters with real artisans, monks, and geisha.

These professionals dedicate limited time from their primary occupations to welcome and engage with guests.

As such, last-minute cancellations or changes may disrupt their schedules and professional responsibilities.

 

We kindly ask that you make your reservation with sincere respect for the time and efforts of the artisans, monks, and geisha involved.

 

Thank you for your understanding and cooperation.

​